Having trouble accessing Nooka?
Here's a quick guide to follow in case your door is not opening at the time of your booking.
- Check if the Nooka has electricity (are there any open lights inside the Nooka?).
- Test it also from the smart controls in the app: open/close the light. If there is, please wait a few seconds and try again the unlock button. If the door still does not open, please write an instant message to the Nookster support team and we will assist you.
- If the Nooka has electricity but the problem persists, please restart the app and try again. A restart should fix the issue. Also, check your internet connection.
- If you still cannot access Nooka, please write an instant message to the Nookster support team or call the Nookster Support phone number that is placed in every location.
Access Nooka
You can access the Nooka only when your reservation time begins. How? Click on the Access Nooka, UNLOCK DOOR button to enter the Nooka and the door will open.
If you want to go for a bit of a walk - you can leave from the Nooka and come back. The door will automatically lock when you close it and you can reopen it from the app by clicking on the same button Access Nooka, Unlock door.
Cancel/Reschedule Booking
Did you have a change in your work schedule? We got you covered. Now you can reschedule or cancel your booking from the “My bookings” screen.
To cancel the booking, go to my bookings screen, select the booking, click on the 3 dots on the right side, and select cancel and confirm:
If you cancel your booking, you will receive the refund back to your card in 5-10 business days.
To reschedule the booking, go to my bookings screen, select the booking, click on the 3 dots on the right side, select reschedule, select time and date and confirm. You will receive a confirmation that your booking was rescheduled.
Having issues canceling or rescheduling your booking?
Just write an instant message to the Nookster support team and we will be there for you!
Find Nookas Around you
First, you need to enable location access on your device.
If there are Nookas around you, we show them on the map preview.
Once you open the map, you can browse through the Nookas in your area, and quickly check the important information about them. Also, you can navigate through other areas and search for Nooka locations by scrolling on the map.
We also show you some recommended Nookas, so you can check out the Nooka Details, images, location, features, price, and availability.
How to extend your booking
If you need more time in the Nooka, we got you covered!
You can now extend your booking from the app.
Simply click on the extend booking button in your active booking screen, select how much time you need, pay from the app, and confirm!
Extending your booking can only be done if the requested time interval is not already booked by someone else. If Nooka is already booked you will be notified as seen below:
Support
Have any questions or need to get in contact with the Nookster Support team? That is readily available to you, just write an instant message to the Nookster support team and we will be there for you. The chat button is on the bottom right side of your screen, By clicking this icon, you will be redirected to Help&Chat .
You can signal any problems encountered during the stay or ask any questions. On the bottom right corner, you have a button for Nooksters Support Team who will be more than happy to help you!
In case your message is received outside of the working hours (Monday to Friday), we will get back to you on the following business day with a response to your message. Thank you for understanding!
Smart controls
As your booking gets active, you can access and control the smart controls of the Nooka.
You can set the preferred temperature -increase or decrease the temperature
- or adjust the interior/exterior lights as you wish, right from the app!
In case a smart control is not working as expected, please let us know on the Nookster Support Chat so that we can fix it as soon as possible!
How to add the card in the app
The process is simple: after you select the time interval for your booking, click on Continue to payment, then add a new card and insert your card details.
After you add the card details, confirm and pay for your booking.
*For the next booking, you don’t have to add the card again, as it will be automatically saved in the app.
If you choose to pay with a different card on your next booking, simply click on Add new card and follow the above steps again.
How To book your Nooka
Once you make a choice of location from the map or recommended location section, select that location:
and click on the “Book now” button.
This will take you to the calendar screen, where you can choose the desired date and time interval for your booking
Click on Continue to payment then add your card details or pay using available hours in your wallet.
How to add & apply a Promo code
First select the location for your booking
Next, select the desired time interval,
Click on continue to payment. Here, enter the promo code “promocode” in the Discount code section.
After that, simply click on Apply to benefit from the discount.
Then confirm your discounted booking. Enjoy Nooka! 🙂
Reset your password
Having trouble signing in?
Simply click on the forgot password, and enter your email address. An email with a link to reset your password will arrive in your e-mail inbox.
In the email received you will find a "reset password" button.
After you click on the “reset password” button in your email, you will be redirected to app.nookaspace.com, enter the new password and confirm it. Now, go back to the mobile app and log in with the new password.
Nooka Space House Rules
While you are using the Nooka Space, please follow these basic rules:
Keep it clean
Nooka is an ultra-modern office space, perfect for remote work. We would like you to keep a clean space while working from the Nooka, so that you, and the Nooksters that come after you can enjoy a clean and comfortable working environment.
Use Disinfectant*
Don’t forget to use the disinfectant available in the Nooka at the time of your arrival (you can find it on the right side of the door inside the space in our outdoor locations).
Lights
When entering, you can turn the lights on or off just by waving a hand in front of the switch beside the door, or by using the Nooka app. Please turn off the lights before leaving.
No Food
Please don’t bring any food into the Nooka and keep the space clean.
No Alcohol
Please do not bring any alcohol inside the Nooka.
Check everything before you leave
10 minutes before checkout, you will receive a notification. You can get ready, and, before leaving, check that you didn’t leave anything behind. Of course, if you forgot something, please let us know as soon as possible via support chat or email.
Leaving
Leaving on time is important (as the place might be booked after your booking), so please respect the time interval you have booked.
If you need to stay more, please extend the booking from the app from the “extend booking” button, and make sure it is not already booked by someone else.
Don’t forget to provide us with feedback after every experience in the Nooka Space. Thank you!
Download the app or contact one of our agents, and get your work mojo back!
